Privacy Policy for Surface & Stone

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Effective Date: August 15, 2025
Last Updated: August 15, 2025

Surface & Stone (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.surfaceandstone.com (the “Site”).

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We may collect the following types of information when you interact with our Site:

a. Personal Information You Provide Directly

• Name, email address, phone number, and other contact details

• Billing and shipping information when you make a purchase

• Information you provide when requesting a quote, scheduling an appointment, or contacting us

b. Automatically Collected Information
When you visit our Site, we may automatically collect:

• IP address

• Browser type and operating system

• Pages you visit and time spent on our Site

• Referring website or search engine

c. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to enhance user experience, analyze site performance, and deliver personalized content or ads.

2. How We Use Your Information

We use the information we collect for purposes including:

• To provide and improve our products and services

• To process and fulfill orders or requests

• To respond to inquiries and provide customer support

• To send updates, promotions, and marketing communications (you may opt out anytime)

• To analyze website performance and user behavior

• To comply with legal obligations

3. Sharing of Personal Information

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SMS/Text Messaging Privacy
Mobile information, including phone numbers and SMS opt-in consent data, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers as necessary to provide our messaging services and operate our business. SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.

 

Text Message Consent and Opt-Out
If you opt in to receive text messages from Surface & Stone Tile Co., we may send messages related to inquiries, appointments, projects, quotes, products, samples, orders, shipping, pickup, and customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive text messages is not a condition of purchase.

4. Your Choices

You have the right to:

• Opt out of marketing emails by clicking “unsubscribe” in any message

• Disable cookies in your browser settings (note: some features may not function properly)

• Request access to, correction of, or deletion of your personal information by contacting us

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected information from a child under 13, we will delete it promptly.

7. Your Privacy Rights (California & International Users)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR). Please contact us for more information on exercising these rights.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Surface & Stone
Email: hello@surfaceandstone.com
Phone: (406) 897-7770
Address: 527 Nucleus Avenue Suite C Columbia Falls, Montana 59912